Customer Success & Onboarding Specialist
Client of Nasoft.eg
Employer Active
Posted on 19 May
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Experience
1 - 3 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Guide customers through the onboarding journey step-by-step
Support customers in connecting WhatsApp Business API and communication channels
Assist in configuring workflows, automations, and AI agents
Understand customer business needs and recommend suitable use cases
Conduct onboarding calls, demos, and training sessions
Ensure customers achieve value from the platform as quickly as possible
Follow up during trial and early adoption stages
Monitor customer engagement and identify onboarding challenges
Coordinate with internal teams to resolve setup and technical issues
Gather customer feedback and support continuous product improvement
Collaborate closely with Product, Engineering, and Growth teams
Bachelor s degree in Business Administration, Marketing, Information Systems, or any related field
1 3 years of experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding
Experience working with SaaS platforms or CRM systems
Strong communication and client management skills
Ability to understand customer needs, workflows, and business processes
Experience conducting online demos, onboarding sessions, or client training
Familiarity with WhatsApp Business platforms or automation tools is a plus
Basic understanding of AI tools and automation concepts is preferred
Customer-focused mindset with strong problem-solving and coordination skills
Desired Candidate Profile
Bachelor s degree in Business Administration, Marketing, Information Systems, or any related field
1 3 years of experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding
Experience working with SaaS platforms or CRM systems
Strong communication and client management skills
Ability to understand customer needs, workflows, and business processes
Experience conducting online demos, onboarding sessions, or client training
Familiarity with WhatsApp Business platforms or automation tools is a plus
Basic understanding of AI tools and automation concepts is preferred
Customer-focused mindset with strong problem-solving and coordination skills
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Success & Onboarding Specialist
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Client of Nasoft.eg
Nasoft/strong> is hiring for Makaseb/strong>, a specialized E-commerce and Digital Marketing company serving the Gulf markets. Join a dynamic and innovative team shaping the future of digital commerce across the region.