Customer Success Representative
McGraw Hill
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support onboarding for new instructors/courses and ensure smooth setup (LMS pairing, access, basic troubleshooting).
Deliver short, practical trainings (virtual or onsite) and share quick-start guides
Track adoption and usage in dashboards; flag risks early and follow a clear follow-up cadence.
Handle day-to-day queries with prompt, clear communication and documented updates.
Partner with Sales on account health (activation, renewal readiness, simple upsell signals).
Keep accurate records in CRM (touchpoints, action items, status/ETAs).
Success Indicators (Examples)
Instructor activation and student usage targets met per term.
SLA response times achieved (acknowledge within 1 business day; ETA within 2).
Complete CRM hygiene and on-time delivery of assigned tasks.
Positive feedback from instructors/EdTech teams.
Travel & Schedule
Occasional campus visits/events across UAE; standard office hours with flexibility during peak academic periods.
Desired Candidate Profile
The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.
You need to have an active UAE driving license for this position
Department / Functional Area
Keywords
- Customer Success Representative
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McGraw Hill
OverviewImpact the moment We re looking for a Junior Customer Success Representative to support our business, Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. This is a 12-month contract position, with the possibility of renewal based on performance. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.