Customer Success Specialist

Client of Kalamntina

Employer Active

Posted 17 hrs ago

Experience

2 - 4 Years

Job Location

Amman - Jordan

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Engagement

  • Build and maintain strong relationships with institutional clients.
  • Communicate regularly through calls, emails, and in-person meetings.
  • Develop strategies to enhance customer experience and satisfaction.

Training & Support

  • Conduct training sessions for faculty and students.
  • Create customized training materials based on feedback.
  • Drive high adoption and satisfaction with digital learning tools.

Issue Handling & Resolution

  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Maintain a high issue-resolution rate while ensuring customer satisfaction.

Customer Satisfaction & Feedback

  • Monitor and maintain a Customer Satisfaction Score (CSAT) of 80% or higher.
  • Collect feedback and continuously improve support strategies.

Account Growth & Retention

  • Retain existing accounts and identify upsell opportunities.
  • Strengthen client relationships to foster long-term partnerships.

Data & Insights

  • Provide accurate reports on customer accounts.
  • Generate monthly and quarterly insights for stakeholders.

Desired Candidate Profile

Bachelor s degree in Business, Education, or a related field.

Experience in customer service and account management.

Strong communication and relationship-building skills.

Proficient in Microsoft Office, especially Excel.

Familiarity with Power BI and data analysis is a plus.

Excellent time management and multitasking abilities.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Success Specialist

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Client of Kalamntina

https://kalamntina.com/vacancies/customer-success-specialist-2