Customer Success Specialist
bluworks
Multiple Vacancies
Posted on 26 Sep
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Experience
3 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
Act as a trusted advisor for our customers. Lead value-based conversations, guide onboarding and solution configuration, and ensure outcomes that grow accounts over time.
Key responsibilities- Serve as the main point of contact for accounts, nurturing long-term relationships and ensuring success
- Lead onboarding and implementations: manage plans, guide configuration, and coordinate integrations or data migrations
- Proactively monitor account health; use data to anticipate risks, address concerns, and recommend optimization strategies
- Advocate for customer needs by capturing feedback and partnering with Product, Sales, and Support to drive improvements
- Create and deliver customer training, documentation, and webinars for new feature rollouts and ongoing engagement
- Identify expansion opportunities (upsell and cross-sell) that align with customer value and support sales goals
- Refine customer-facing processes, suggest workflow improvements, and contribute to internal enablement and system optimization
- Time-to-value and onboarding completion rate
- Product adoption and account health scores
- Gross and net revenue retention, renewal rate
- Expansion revenue and new ARR influenced
- NPS and CSAT
Desired Candidate Profile
Requirements
- Bachelor s degree in Business, HR, or a related field
- 3+ years of experience in SaaS Customer Success or consultative software sales, ideally in HR tech or B2B platforms
- Proven project management and relationship-building skills across enterprise and SMB customers
- Data-driven mindset; adept at leveraging account health metrics for outreach, retention, and expansion
- Excellent communication and presentation abilities with a proactive, collaborative approach
- Proficiency with CRM tools and customer success platforms
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Success Specialist
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