Customer Success Team Leader

Skillupmena

Employer Active

Posted 6 hrs ago

Experience

5 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Team Leadership & Development

Lead, coach, and mentor the Customer Success team, fostering a customer-centric culture.

Recruit, train, and develop team members to drive high performance and professional growth.

Establish and implement best practices for customer engagement and account management.


2. Customer Relationship Management

Act as the main point of contact for key accounts and ensure consistent, high-quality customer experiences.

Proactively identify and address customer needs, challenges, and opportunities.

Support adoption, engagement, and satisfaction initiatives to retain and grow accounts.


3. Strategic Contribution

Support the development and execution of the customer success strategy aligned with company goals.

Identify opportunities for upselling, cross-selling, and expanding customer relationships.

Collaborate with internal teams to communicate customer feedback and improve offerings.


4. Process & Performance Management

Optimize customer success processes for efficiency, scalability, and impact.

Monitor team performance through KPIs, metrics, and regular reporting.

Provide insights and recommendations to senior leadership based on data and trends.


Desired Candidate Profile

5+ years in Customer Success, Account Management, or related roles, with at least 2+ years in a leadership position.

Experience in digital or learning & development sectors is a plus.

Strong analytical, organizational, and interpersonal skills.

Proficiency in CRM systems and customer success tools.

Fluent in Arabic and English with excellent communication skills.

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Success Team Leader

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Skillupmena

https://fenix.keka.com/careers/skillupmena/jobdetails/2272