Customer Support Advisor

Intouch CX

Multiple VacanciesEmployer Active

Posted 16 hrs ago

Experience

0 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

100 Vacancies

Job Description

Roles & Responsibilities

  • Deliver exceptional customer support via phone, ensuring timely and accurate responses.
  • Resolve customer inquiries, complaints, and technical issues with professionalism and empathy.
  • Document all customer interactions and maintain detailed records in the company s CRM system.
  • Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
  • Educate customers on products, services, and policies to enhance their overall experience.
  • Identify recurring issues and provide feedback to improve processes and customer satisfaction.
  • Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
  • Stay updated on company products, services, and industry trends to provide accurate information.
  • Participate in ongoing training and professional development opportunities.
  • Uphold company values and contribute to a positive, inclusive workplace culture.

Desired Candidate Profile

  • Minimum of 0 to 3 years of experience in customer support, customer service, or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced, office-based environment.
  • Demonstrated ability to handle challenging customer interactions with patience and empathy.
  • Proficiency in using CRM systems and standard office software.
  • Willingness to work flexible hours, including Night, weekends, or holidays as needed.
  • Strong organizational and multitasking skills.
  • Ability to collaborate with team members and other departments.
  • Commitment to maintaining confidentiality and data security.

Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Advisor

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Intouch CX

https://wuzzuf.net/jobs/p/jelbnyrqriyq-customer-support-advisor-intouch-cx-cairo-egypt