Customer Support Advisor

Intouch CX

Multiple Vacancies

Posted on 8 Sep

Experience

3 - 6 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

72 Vacancies

Job Description

Roles & Responsibilities

As a Customer Support Advisor, You Will


  • Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
  • Obsess over the customer experience and constantly strive to exceed their expectations
  • Communicate clearly and effectively, both written and verbal (in required language)
  • Tailor communication and style to differing audiences and read verbal and non-verbal cues
  • Approach problems with flexibility and adapt your approach without compromising outcome

Desired Candidate Profile

As a Customer Support Advisor, You Have


  • Must be a Graduate
  • 6 Months of Experience in Voice Support
  • The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
  • A strong sense of professionalism exhibited by staying calm under pressure
  • Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
  • A performance mindset - you re motivated by results and self-improvement
  • A deep curiosity for understanding technology and a passion for continuous knowledge
  • The ability to self manage and work independently
  • The ability to do repetitive job duties, but an eagerness to take on more when needed
  • Self-awareness to identify and navigate through challenges associated with the role
  • Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Company Industry

  • IT - Software Services

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • Customer Support Advisor

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Intouch CX

https://wuzzuf.net/jobs/p/xjb8m6msqybk-customer-support-advisor-intouch-cx-cairo-egypt