Customer Support Advisor

CELLTEK

Multiple Vacancies

Posted on 9 Dec

Experience

1 - 3 Years

Job Location

Giza - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

30 Vacancies

Job Description

Roles & Responsibilities

  • Provide prompt, courteous, and accurate support to customers via phone, email, and live chat.
  • Resolve customer inquiries, issues, and complaints efficiently while maintaining a positive attitude.
  • Document all customer interactions and resolutions in the company s CRM system.
  • Collaborate with internal teams to escalate and resolve complex technical or service-related issues.
  • Educate customers on product features, usage, and best practices to maximize satisfaction.
  • Follow up with customers to ensure their issues are fully resolved and gather feedback for service improvement.

Desired Candidate Profile

  • 1-2 years of experience in a customer support, customer service, or related role.
  • Experience in the medical field or scientific background (agriculture, science)
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle challenging situations with professionalism and empathy.
  • Familiarity with CRM systems and support ticketing tools.
  • Demonstrated ability to work effectively in a fast-paced, office-based environment.
  • Strong organizational and time management skills.
  • Ability to work independently as well as collaboratively within a team.
  • Flexibility to work full-time, under limited supervision, and adapt to changing priorities.
  • Commitment to delivering high-quality customer service at all times.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Advisor

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CELLTEK

https://wuzzuf.net/jobs/p/pjms0ptndvpq-customer-support-advisor-celltek-giza-egypt