Customer Support Agent

Yassir

Employer Active

Posted on 6 Apr

Experience

1 - 3 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role

  • To provide quality support and assistance to the company's customers, by answering their questions, resolving their problems and ensuring a positive customer experience.

TASKS

  • Process customer orders from the dashboard according to your work area.
  • Report each problem encountered with a client or partner on the tool provided.
  • Apply and respect the procedures and work processes in force.
  • Report any malfunctions, constraints encountered or suggestions for improvement to your supervisor or manager.

Desired Candidate Profile

Senior Technician/ Bac+2 and above in communication, management, commerce.

  • Prior experience in a customer-facing role is preferred.
  • Customer focus
  • Good oral and written communication skills
  • Good writing skills in French and Arabic
  • Sense of listening, analysis and problem-solving
  • Calm, patient
  • Persuasive power and nativity
  • Stress resistant
  • My mastery of computer tools

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Agent

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Yassir

Yassir's comments:
Yassir is the leading super application in the field of on-demand services, operating predominantly in the Maghreb region. Yassir's mission is to revolutionize the way everyday services are accessed.
Currently established in more than 45 cities across several countries such as Algeria, Morocco, Tunisia and Senegal, our presence also extends to other countries such as France and sub-Saharan Africa.
Strongly backed by world-renowned investors such as BOND and Y Combinator, pioneers of companies such as Airbnb, Stripe, Dropbox, and Doordash, Yassir has also raised numerous rounds of funding equivalent to almost $200 million.
Beyond simply providing services, our vision is to create a dynamic market that aims to satisfy the needs of our users while instilling fundamental social values.

Read More

https://jobs.lever.co/Yassir/cfacfab1-7622-43da-83ca-3cad84a29875

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