Customer Support Agent

Smart Oasis

Key Responsibilities

Follow up with clients regarding contracts, ensuring that documents are completed, signed, and processed on time

Assist clients with inquiries or issues related to applications, providing clear guidance and support

Maintain accurate records of all client interactions, follow-ups, and updates

Collaborate with internal departments (sales, legal, operations, etc) to resolve client issues efficiently

Escalate complex cases to the appropriate teams while ensuring timely resolution

Ensure high levels of customer satisfaction through professional communication and proactive follow-up

Monitor pending contracts and applications, sending reminders and updates to clients as needed

Contribute to improving processes by reporting recurring issues and suggesting solutions
Qualifications

Bachelor s degree in Business Administration, Communications, or a related field (preferred)

Previous experience in customer support, client relations, or administrative support

Strong communication and interpersonal skills (both written and verbal)

Ability to manage multiple tasks and meet deadlines

Problem-solving skills with a customer-oriented mindset

Proficiency in MS Office, CRM systems, and customer support tools

Fluency in English and Arabic is an advantage