Customer Support Agent

HealPath

Posted 30+ days ago

Experience

0 - 2 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

This role plays a critical operational role in ensuring service continuity, compliance with internal SOPs, and achievement of operational KPIs.

Core Competencies & Behavioral Skills

  • Strong communication and listening skills.
  • High attention to detail and data accuracy.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Strong time management and prioritization skills.
  • Professional attitude, teamwork, and accountability.
  • Willingness to follow structured workflows and escalation paths.

Desired Candidate Profile

Education

Bachelor s degree or equivalent (preferred).

Experience

0 2 years of experience in:

  • customer service
  • call center operations
  • administrative or operations support

Healthcare or telehealth experience is considered an advantage.

Fresh graduates are welcome to apply.

Language Requirements

Arabic: Fluent (spoken and written).

English: Basic reading level.

Technical & System Skills

Good working knowledge of Microsoft Excel.

General computer and system navigation skills.

Ability to work confidently with:

  • CRM systems
  • booking and scheduling systems
  • shared operational dashboards and trackers.

Additional Requirements

Male candidates are preferred.

Students are not eligible for this role.

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Agent

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HealPath

https://wuzzuf.net/jobs/p/ik0xqwcn6j9q-customer-support-agent-healpath-cairo-egypt