Customer Support Agent
Kayan Car Rent
Multiple Vacancies
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
4 Vacancies
Job Description
Roles & Responsibilities
The Customer Support Agent will be the primary point of contact for customers, responsible for ensuring their car rental experience is smooth and stress-free.
Key Responsibilities:
- Assist customers with making, modifying, and canceling reservations.
- Provide accurate information regarding rental policies, available vehicles, and services.
- Resolve customer inquiries and concerns in an efficient and professional manner.
- Handle incoming customer communications via calls, emails, and potentially live chat.
- Maintain a high level of customer satisfaction.
- Collaborate with other departments to ensure seamless service delivery.
Desired Candidate Profile
Experience & Skills:
- A minimum of 2 years of experience in a customer service role.
- Experience in the automotive, travel, or hospitality industry is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with Customer Relationship Management (CRM) software and general computer skills.
- A positive attitude and a genuine desire to help others.
- Ability to work both independently and as part of a team.
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Agent
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