Customer Support Agent (English & Arabic)

Expatrio

Posted on 13 Mar

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

YOUR ROLE

  • You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail, live chat and phone
  • You will make sure that our customers get excellent customer service
  • Your main tasks will include the verification of documents
  • You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
  • You will work together with our service partners to support our customers

WHY EXPATRIO?

  • International, diverse, and intrinsically motivated team
  • Autonomous and progressive work environment with low hierarchies and fast decision-making
  • Provision of full home office set-up
  • Flexible working hours
  • Individual professional and personal development opportunities
  • Most importantly: The chance to solve an actual problem

Desired Candidate Profile

You have some experience in customer support

  • You are available full-time
  • You have strong communication skills and a customer first mindset
  • You are proficient in English and Arabic
  • If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
  • PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Agent (English & Arabic)

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Expatrio

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as

https://expatrio.jobs.personio.de/job/2509545