Customer Support Agent

Urban Ridge Supplies

Posted on 27 Oct

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customers' needs and help them use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our product, sales and marketing teams
Requirements
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work (Zendesk)
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities

Desired Candidate Profile


Company Industry

  • Concrete
  • Readymix
  • Cement

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Agent

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Urban Ridge Supplies

https://jobs.urbanridgesupplies.com/jobs/6664906-customer-support-agent

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