Customer Support Associate
VXI
Multiple VacanciesEmployer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
100 Vacancies
Job Description
Roles & Responsibilities
This is a full-time, on-site role for an English Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will be responsible for providing support and assistance to customers, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.
Now Hiring: English Customer Support | On-Site in Nasr City
Location: City Stars Mall, Nasr City Cairo, Egypt
About the Role:
VXI Global Solutions is launching a new account in Egypt and you have the opportunity to be part of the first hiring wave. As a Customer Support Representative, you will handle inbound calls, assist customers with billing, service inquiries, and technical issues, and deliver an exceptional customer experience on behalf of one of the top brands in the U.S.
This is your chance to join a brand-new team with strong growth potential, early leadership opportunities, and world-class training.
What You ll Be Doing:
- Answer customer inquiries related to products and services
- Provide accurate billing and technical support
- Troubleshoot and resolve service issues with professionalism
- Document customer interactions in internal systems
- Maintain a high level of customer satisfaction
Work Conditions:
- Rotational shifts (5 days/week, 2 days off)
- 9 working hours per day, including a 1-hour break
- On-site role at our office in City Stars, Nasr City
- Transportation provided (pickup points + door-to-door after 11 PM)
What We Offer:
- EGP 19,000 gross monthly salary
- Up to EGP 2,800 overnight allowance
- Free transportation
- Social & medical insurance
- Paid training start learning from Day 1 (no fees)
- Clear growth path in a multinational environment
Desired Candidate Profile
Fluent English speakers (B2+ / C1 level)
- Minimum of 0 years and up to 2 years of experience in a customer support or related role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Proficient in using computers and customer support software.
- Demonstrated ability to work effectively in a fast-paced, office-based environment.
- Strong organizational skills and ability to multitask.
- Willingness to work flexible hours, including evenings, weekends, or holidays as needed.
- Ability to handle confidential information with integrity.
- A customer-centric mindset with a passion for delivering exceptional service.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Associate
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VXI
VXI Global Solutions is a leader in customer service, customer experience, and digital solutions. Founded in 1998, VXI has 43,000 employees across more than 40 locations in North America, Asia, Europe, and the Caribbean. As a fast-growing organization, VXI delivers omnichannel and multilingual support, software development, and process excellence to many of the world s most respected brands. Backed by Bain Capital, VXI is one of the few U.S.-based customer care organizations operating in China.
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