Customer Support Consultant
SupportYourApp
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You Will Do:
- Deliver outstanding customer support via phone and email;
- Manage incoming tickets, investigate issues and ensure timely follow-ups;
- Provide first-level troubleshooting and escalate complex cases when needed;
- Guide customers through software workflows, settings and configuration screens using documented procedures;
- Support customers with how-to questions and common accounting workflows;
- Coordinate with internal specialists regarding escalated cases;
- Maintain accurate ticket documentation and contribute to knowledge base updates;
- Keep up with evolving tools, processes and product updates;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Native French;
- Excellent English communication skills (at least C1 level for both spoken and written);
- Experience in a customer-facing support role, ideally within a B2B or software environment;
- Strong communication skills and ability to manage customer expectations professionally;
- Structured and process-oriented approach to troubleshooting and ticket handling;
- Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated;
- Comfortable navigating complex software, settings, and configuration screens;
- Fast learner with the ability to master complex software products over time;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Desired Candidate Profile
Native French; Excellent English communication skills (at least C1 level for both spoken and written); Experience in a customer-facing support role, ideally within a B2B or software environment; Strong communication skills and ability to manage customer expectations professionally; Structured and process-oriented approach to troubleshooting and ticket handling; Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; Comfortable navigating complex software, settings, and configuration screens; Fast learner with the ability to master complex software products over time; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Consultant
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SupportYourApp
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions? Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.