Customer Support Consultant

SupportYourApp

Passionate about the world of tech?
What if you had a chance to be a part of the world s leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let s see what it takes
What you will do:
• Provide exceptional customer support via calls, emails, chats and social media
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client s products and services
• Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
• Excellent Dutch and English (both C1 level, written and spoken)
• Technical background
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Will be a great plus:
• Experience in SaaS
• Experience with CRM systems
Benefits and Perks:
• Fixed schedule, Monday to Friday, 8am 4pm, Morocco time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development