Customer Support Consultant
SupportYourApp
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you will do:
- Provide exceptional customer support via phone calls, chats, emails, and social media
- Handle made-to-order inquiries and returns, explaining policies and offering suitable alternatives
- Manage faulty or damaged item reports, coordinating with brands and resolving escalations
- Support delivery and customization requests by liaising with designers and assessing costs
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers sensitive information
- Apply the latest and greatest customer happiness practices
- Communicate with developers and other departments of various IT companies
Desired Candidate Profile
Native Arabic (Gulf / Khaleeji dialect) and fluent English (minimum B2 level, both written and spoken) communication skills
- Proven experience in customer support for a luxury brand is a must
- Concierge-style customer support mindset
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Consultant
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