Customer Support & Dispatch Agent (Part Time)

Yassir

Yassir's comments:

Yassir is the leading super application in the field of on-demand services, operating predominantly in the Maghreb region. Yassir's mission is to revolutionize the way everyday services are accessed.

Currently established in more than 45 cities across several countries such as Algeria, Morocco, Tunisia and Senegal, our presence also extends to other countries such as France and sub-Saharan Africa.

Strongly backed by world-renowned investors such as BOND and Y Combinator, pioneers of companies such as Airbnb, Stripe, Dropbox, and Doordash, Yassir has also raised numerous rounds of funding equivalent to almost $200 million.

Beyond simply providing services, our vision is to create a dynamic market that aims to satisfy the needs of our users while instilling fundamental social values.

R the

• To provide quality support and assistance to the company's customers, by answering their questions, resolving their problems and ensuring a positive customer experience.

TASKS

• Process customer orders from the dashboard according to your work area.
• Report each problem encountered with a client or partner on the tool provided.
• Apply and respect the procedures and work processes in force.
• Report any malfunctions, constraints encountered or suggestions for improvement to your supervisor or manager.

Privileges

• A rare opportunity to change the world around you so that it uses your product.
• We're not just an app; we're instilling social values ​​and reinventing how services are delivered in our region.
• Motivated colleagues in a very friendly work environment,
• Participation in the launch of new and innovative projects.