CUSTOMER SUPPORT SYSTEMS ENGINEER DUNCAN AND ROSS MANAGEMENT CONSULTANCIES

Posted on 13 Mar

Experience

5 - 10 Years

Job Location

Al Khobar - Saudi Arabia

Education

Master of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Snag list technical clearance upon System Project delivery to the client, until project close

  • Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs

  • Laise with Project manager for the missing Hardware,

  • Minor configuration correction shall be done at site, and for major coordinate with Engineering team

  • Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets

  • Responsible for customer support in all DCS related issues towards external and internal customers

  • Business opportunities creation from installed base

  • Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems

  • Hands on experience of DCS systems configurations, database creation, testing & commissioning

  • Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.

  • DCS System Troubleshooting experience.

  • Collect necessary information (logs, traces) for further investigation.

  • Creation of L3 cases and follow up with COE

Desired Candidate Profile

  • Degree in Electrical, Electronics Engineering, or related discipline

  • 5-10 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols

  • Ability to discuss and communicate with all stakeholders internal/ external.

  • Ability to define problems, collect relevant data, establish facts and draw valid conclusions.

  • Strong Knowledge of GE / ALSTOM DCS System

  • Autonomously perform System database configuration

  • Autonomously perform DCS testing and commissioning and snag clearance

  • Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views

  • Comprehensive understanding of Substation operation and processes

  • Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols

  • Ability to quickly understand and correct problems on site and drive correction actions/processes.

  • KSA Car Driving license – Expected travels withing Kingdom

  • Most of work will be on sites

  • Knowledge of Siemens, ABB, Copa-data systems will be added advantage.

  • Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues.

  • Knowledge of Arabic language (Preferred)

  • Strong written & verbal communication skills with both internal and external stakeholders (Preferred)

  • Candidate with proactive work style, self-motivated, creative, high energy

  • Strong problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Engineering

Keywords

  • Systems Support Engineer
  • Service Desk Engineer
  • Automation
  • Application Support Engineer
  • Documentation
  • Troubleshooting
  • Support Systems Specialist
  • Customer Support Analyst

DUNCAN AND ROSS MANAGEMENT CONSULTANCIES

Duncan & Ross Engineering & Technology offers integrated and customer oriented services in the different industries such as Energy, Utilities, Oil & Gas, Construction, Healthcare & Life Sciences, Banking & Finance, Technology, Media & Telecommunications, Aerospace & Defense, Transport & Railway. We support our clients with Engineering Services onsite and offsite and Technology Services (Cloud & Security, Applications, Data & Analytics). Duncan & Ross can draw on its worldwide network of human capital, engineering consulting and quality oriented solutions. Our customers will profit from these synergies that play an important role in the processing of our projects.

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