Customer Support & Logistic
t group
Posted on 27 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
Coordinate logistics operations including order processing, shipment tracking, and delivery scheduling.
Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
Collaborate with internal teams to ensure seamless communication between customer support and logistics functions.
Monitor and update inventory records to ensure accuracy and availability of products.
Prepare and maintain documentation related to shipments, returns, and customer interactions.
Analyze and report on logistics performance metrics to identify areas for improvement.
Assist in the development and implementation of process improvements within customer support and logistics.
Ensure compliance with company policies and industry regulations in all logistics and customer service activities.
Support the onboarding and training of new team members in customer support and logistics procedures.
Desired Candidate Profile
2-5 years of experience in customer support, logistics, or a related field.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using logistics and customer service software.
Ability to work effectively in an office-based environment.
Demonstrated problem-solving skills and attention to detail.
Experience handling customer complaints and resolving issues.
Familiarity with inventory management and shipment tracking processes.
Ability to collaborate with cross-functional teams.
Willingness to adapt to changing priorities and fast-paced situations.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support & Logistic
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