Customer Support Operations

nSave

Posted on 12 Mar

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Support Operations at nsave means that you ll be on the front lines of our user experience. You ll support our customers with empathy and clarity, identify friction points in our product and processes, and work with cross-functional teams to drive continuous improvement. You will be responsible for:

Customer interaction & support:

  • Serve as a primary point of contact for customer inquiries, delivering timely, accurate, and empathetic support
  • Investigate and resolve issues, working with internal tools, partners, and stakeholders to unblock users
  • User feedback/product improvement
  • Identify patterns in support requests and proactively flag areas of friction or confusion
  • Share insights from customer feedback to inform product and operations improvements

Operational processes:

  • Help document and improve operational processes and workflows
  • Create and maintain internal knowledge resources and standard operating procedures
  • Identify inefficiencies and propose changes to improve scalability and consistency
  • Collaborate cross-functionally to test and refine new features and processes

Desired Candidate Profile

You have previous experience in fintech and have the fundamental understanding of fintech and the payment infrastructure.

  • You ve used Intercom (or similar tools) and can support users with clarity and empathy
  • You spot patterns, share insights, and take ownership of continuous improvement
  • You write well and communicate with both warmth and precision
  • You think critically, learn fast, and don t need to be told the same thing twice
  • You follow processes but aren t afraid to challenge or improve them when needed

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Operations

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nSave

nsave is a fintech company with offices in London and Geneva, founded by Amer Baroudi and Abdallah AbuHashem. Our mission is to protect and grow the wealth of the financially excluded by offering safeguarded hard currency accounts and investment tools tailored to individuals in distressed economies. We use compliance-by-design principles and proprietary technology to provide secure, reliable services for people from regions where inflation is high and local banking systems are unstable.

To date, we ve raised $22 million in funding from top investors such as Sequoia Capital, Y Combinator, and SV Angel and we re just getting started. Join us on our journey to build something exceptional.

Read More

https://app.screenloop.com/careers/nsave/job_posts/7543?tab=overview