Customer Support Remote Specialist

Client of Pulse Media NL

Employer Active

Posted 37 min ago

Experience

1 - 2 Years

Job Location

Abu Dhabi - remote

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities Customer Support

  • Respond to customer inquiries via email, live chat, and phone in a timely and professional manner
  • Provide accurate information regarding products, services, and company policies
  • Assist customers with account support, troubleshooting, order inquiries, and general service requests
  • Deliver friendly, empathetic, and solution-oriented customer service to ensure satisfaction

Issue Resolution

  • Investigate customer concerns and resolve issues efficiently
  • Escalate complex matters to the appropriate internal teams when necessary
  • Maintain accurate records of customer interactions and resolutions within company systems
  • Follow up with customers to ensure issues have been fully resolved and expectations met

Customer Experience

  • Build positive customer relationships through clear and professional communication
  • Gather customer feedback and share insights to help improve products and services
  • Support customer retention by consistently providing high-quality assistance
  • Contribute to a collaborative and customer-first team culture

Administrative & System Support

  • Utilize CRM platforms, support software, and communication tools effectively
  • Keep customer records and documentation accurate and up to date
  • Assist in updating FAQs, internal documentation, and support resources
  • Follow company policies and operational procedures to maintain service quality and consistency

Desired Candidate Profile

Qualifications What We re Looking For

  • 1 2 years of experience in customer support, customer service, or a similar role
  • Strong written and verbal communication skills
  • Excellent problem-solving abilities with a customer-focused mindset
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
  • Professional, dependable, and patient approach when assisting customers
  • Strong organizational skills and attention to detail
  • Ability to work independently in a remote environment
  • Familiarity with CRM systems and customer support tools is a plus
  • Proficiency with Microsoft Office or similar productivity software
  • High school diploma or equivalent required; additional education or certifications are an advantage

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Remote Specialist

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Client of Pulse Media NL

https://pulsemedianl.hrapp.co/v3/careers?jobPostId=880