Customer Support Representative
MindTrust Outsourcing
Multiple VacanciesEmployer Active
Posted on 30 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
Serve as the primary point of contact for members who just purchased an insurance policy
Provide accurate information about insurance policy benefits
Document member interactions and maintain detailed records in the company s CRM system.
Identify and escalate complex issues to the appropriate departments for resolution.
Participate in ongoing training and development to stay current with company offerings and best practices.
Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Desired Candidate Profile
- 1-3 years of experience in a customer support, client services, or similar role.
- Excellent English verbal and written communication skills.
- Ability to work onsite in an office environment.
- Strong interpersonal skills and a collaborative mindset.
- Adaptability to changing processes and technologies.
- Willingness to participate in ongoing training and professional development.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Representative
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