Customer Support Representative

Horizons

Multiple VacanciesEmployer Active

Posted on 22 Sep

Experience

4 - 6 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

Customer Support Specialist

Horizons, a sister company of a top-notch US dental clinic, is seeking confident and assertive Customer Service agents for our call center office.

  • Respond to customer queries in a timely and accurate way, via phone, email, or Video calls.
  • Identify customer needs and help customers use specific features.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.

Desired Candidate Profile

  • You will be working from 3:00 pm to 12:00 am in our Nasr City, Cairo office
  • Providing exceptional support to our clients via phone, email, social media, and video calls.
  • Fixed two days off on Saturdays and Sundays.
  • Respond to customer queries in a timely and accurate way via phone or email.
  • Identify customer needs and help customers use specific features
  • Fluency in English.
  • Ability to work in teams.
  • Writing Emails.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Representative

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Horizons

https://wuzzuf.net/jobs/p/tipqc3idskon-customer-support-representative-us-company-horizons-cairo-egypt