Customer Support Representative

Intouch CX

Posted on 28 Aug

Experience

1 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Deliver outstanding customer support via phone, email, and chat in both French and English.
  • Resolve customer inquiries, issues, and complaints efficiently and professionally.
  • Document all customer interactions accurately in the company s CRM system.
  • Collaborate with team members and other departments to resolve complex issues.
  • Provide product and service information to customers, ensuring clarity and accuracy.
  • Identify and escalate priority issues to the appropriate channels as needed.
  • Meet or exceed individual and team performance metrics, including response time and customer satisfaction.
  • Stay up-to-date with company products, services, and policies to provide accurate information.
  • Participate in ongoing training and professional development sessions.
  • Contribute to a positive and inclusive team environment.

Desired Candidate Profile

  • Fluency in both French and English, with excellent verbal and written communication skills.
  • Up to 1 year of experience in customer support, customer service, or a related field.
  • Ability to work full-time in an on-site office environment.
  • Flexible with the night and over-night shifts.
  • Flexible with rotational shifts.
  • Comfortable handling multiple tasks and working in a fast-paced setting.
  • Basic computer literacy and proficiency with common office software.
  • Willingness to work flexible shifts, including evenings, weekends, or holidays as required.
  • Attention to detail and accuracy in documentation.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Representative

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Intouch CX

https://wuzzuf.net/jobs/p/t0eajlferemw-customer-support-representative-bilingual-frenchenglish-intouch-cx-cairo-egypt