Customer Support Representative (German Speaking)
PEXLY
Posted on 25 Aug
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your Responsibilities:
- Provide customer support via calls, emails, and chats.
- Answer general, product-related, and order-related inquiries.
- Handle customer complaints and provide appropriate resolutions.
- Process returns, refunds, and order replacements as per company policies.
- Document and update customer interactions and transactions in the CRM.
- Meet key performance indicators (KPIs) such as Ticket Volumes(10-15 per hour), Adherence to schedule 100% and Quality 92%.
- Record activities in Zendesk and report to senior management.
- Experience in the international company working with people around the globe;
- Compensation $800 for the probation period (1 month) and $900 after passing the probation period;
- Training Bonus- $100 additional payment in case of successful training and probation
- Bonus - $300 /month for completing the KPIs , after the probation period (where $100 is for quality, $150 for tickets per hour, $50 for attendance);
- Loyalty bonus system for working long term;
- Training will be provided by the company and the client;
- 20 paid days of vacations, 10 paid days sick leaves per year;
- Management's attention, support and motivation.
Desired Candidate Profile
You are our perfect candidate if you have:
- Experience in Customer support at least 1 year;
- German C1 level (fluent writing and speaking);
- English B2 level;
- Experience with calls;
- Problem-resolution skills;
- Ability to work in a stressful situation, skills of active listening and attention to detail;
- Respect to the Customers, focus on helping ability, empathy;
- Self-employment. We will sign a contract with you as with independent businessman;
Company Industry
- Engineering Design & Consulting
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Representative (German Speaking)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com