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Nationality
Indian
Gender
Female
Benefits
Medical Insurance, Visa
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a young and energetic Female Customer Support Representative to join our team and deliver exceptional service across various digital and voice-based platforms.
If you are passionate about customer care and thrive in a fast-paced environment, we’d love to hear from you!
- Handle incoming and outgoing customer communications through phone, email, live chat, and social media.
- Assist customers with account-related queries, transaction details, and mobile/digital banking platform navigation.
- Guide customers through KYC processes, digital onboarding, and verification procedures.
- Educate customers on available services, products, promotions, and platform updates.
- Accurately identify customer problems and resolve basic issues independently.
- Track open issues and ensure timely follow-up until resolution.
- Utilize CRM tools like Zendesk or Salesforce to log and track customer interactions and maintain accurate data.
- Provide 24/7 support coverage, including rotational shifts, weekends, and public holidays as required.
- Adhere strictly to company policies, including customer data protection, privacy laws, and financial compliance protocols.
- Maintain a clean legal record and commit to confidentiality through NDA agreements.
Desired Candidate Profile
- Bachelor’s degree in finance, Business, Communications, or a related field.
- Fluency in English, & Malayalam, and Hindi languages depending on customer base.
- CRM experience (Zendesk, Salesforce); familiarity with mobile/digital banking platforms.
- Willingness to work shifts, including weekends and holidays.
- Clean criminal record; adherence to NDA and compliance standards.
- 1–2 years in inbound/outbound environments; experience handling high-volume queues
- Prior experience in banking, fintech, or financial services customer support, Live chat, email, and social media support (WhatsApp, Facebook, etc.).
- Empathy, patience, time management, conflict resolution, and multitasking abilities.
Employment Type
- Full Time
Company Industry
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
O GOLD PRECIOUS METALS TRADING L.L.C
OGOLD is the gateway to seamless Gold & Silver transactions. Our cutting-edge app serves as your digital wallet for gold, enabling clients to convert funds into 24-karat gold at competitive prices through our partnership with the UAE's leading refineries. We are committed to revolutionizing the precious metals market with innovative technology and exceptional user experiences.
Priya John - HR
Gold & Diamonds Park , Al quoz 1 Dubai UAE +971564021161, Dubai, United Arab Emirates (UAE)
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