Customer Support Representative

Cookievore

Employer Active

Posted 8 hrs ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Respond promptly to customer inquiries through phone, email, chat, or other communication channels.
  • Identify customer needs and help them use specific features or services effectively.
  • Troubleshoot issues and escalate complex problems to higher-level support or technical teams when necessary.
  • Maintain detailed and accurate records of customer interactions and feedback in CRM tools.
  • Collaborate with other departments (Sales, Logistics and Operations) to resolve issues and improve customer satisfaction.
  • Follow up with customers to ensure their issues are resolved.
  • Provide feedback on recurring customer issues to help improve products, policies, and processes.
  • Meet or exceed performance metrics such as response time, resolution time, and service level agreement.

Key Competencies

  • Empathy and patience
  • Clear and professional communication
  • Attention to detail
  • Adaptability and teamwork
  • Accountability and customer-first attitude

Desired Candidate Profile

Qualifications Required:

  • Bachelor s degree (any field).
  • 1 3 years of experience in customer service, support, or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency with CRM systems (e.g., Zendesk, Salesforce, Freshdesk) and common office software.
  • Understanding the importance of being a customer support representative and having the ownership skills to make sure that every case is handled properly.
  • Fulfill tasks and responsibilities as assigned by the direct manager.

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Representative

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Cookievore

https://wuzzuf.net/jobs/p/186pklnlwvli-customer-support-representative-cookievore-giza-egypt