Customer Support Specialist
Agoda
Multiple Vacancies
Posted on 15 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
11 Vacancies
Job Description
Roles & Responsibilities
In this Role, you'll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging).
- Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
- Professionally handle a high volume of inquiries from clients and customers.
- Contribute to business strategies by improving customer service through self-service initiatives, participation in product experiments, providing feedback, and driving efficiency.
- Continuously identify work process improvements.
- Maintain open communication with Team Leaders and Managers, including through feedback, coaching, and alignment on performance goals.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Desired Candidate Profile
What you'll Need to Succeed:
- Advanced command of spoken and written Italian (level B2 or higher) and English (business fluent).
Please note that command of at least one language apart from English is required for this role. - Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Ability to work for 5 days a week (hybrid work model).
- Minimum typing speed of 35 words per minute
- Willingness to work on rotating shifts, as per business requirements including on public holidays, and weekends on applicable.
- Ability to work independently as well as in a team environment.
- Demonstrate a high degree of integrity and confidentiality
- Ability to operate in a fast-paced work environment
It's Great if you have:
- Prior experience of working in customer/partner facing roles for at least a year.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Specialist
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