Customer Support Specialist
Royal Flow - Fzco
Multiple VacanciesEmployer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
10 Vacancies
Job Description
Roles & Responsibilities
Provide timely and professional support to traders across multiple channels including Intercom, Live Agent, Discord, email, and chat
- Respond to customer inquiries with clarity, patience, and professionalism
- Maintain strong, positive relationships with traders to enhance customer satisfaction and retention
Address complex trading queries related to proprietary trading, forex, stocks, and other financial instruments
- Explain firm rules, policies, and trading requirements in a clear and accessible manner
- Break down complex trading concepts into easy-to-understand explanations for traders of varying experience levels
- Guide traders through account-related processes, technical issues, and platform navigation
Core competencies:
- Outstanding problem-solving skills and attention to detail
- Persuasive and convincing communication style with a customer-first mindset
- Ability to remain calm and professional under pressure
- Team player with a collaborative approach to work
Desired Candidate Profile
Preferred candidate profile
Trading Experience:
- Hands-on experience in proprietary trading, forex trading, or stock trading
- Deep understanding of trading concepts, risk management, and market mechanics
- Ability to discuss trading strategies, technical analysis, and market conditions confidently
Technical & Communication Skills
- Excellent English communication skills (written and verbal) - must be able to articulate complex ideas clearly:
- Strong technical aptitude with the ability to troubleshoot platform-related issues
- Exceptional multitasking abilities - capable of managing multiple customer conversations simultaneously across different channels
Preferred Qualifications:
- Multilingual capabilities - proficiency in languages beyond English is a advantage
- Prior experience using Intercom and Live Agent customer support platforms
- Previous customer support or client-facing experience in financial services,
- Familiarity with Discord community management
Personal Attributes:
- Adaptable and flexible - willing to learn new systems, processes, and trading concepts
- Self-motivated with a proactive approach to continuous learning
- Empathetic listener who can understand trader frustrations and concerns
- Strong work ethic with commitment to delivering exceptional service
- Open to feedback and committed to personal and professional growth
Company Industry
Department / Functional Area
Keywords
- Customer Support Specialist
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Royal Flow - Fzco
We are an innovative proprietary trading firm dedicated to discovering and empowering skilled traders worldwide. We offer a specialized evaluation program to assess trading abilities across FOREX, CFDs, commodities, shares and cryptocurrency markets. Our Mission: We believe trading is a journey of growth and learning. That's why we provide educational resources, detailed account analysis, and ongoing support to help traders succeed. Upon successful completion of our program, traders gain access to funding opportunities and become part of our professional trading community. Driving Innovation, Building Trust, Reshaping the Future: We're committed to excellence, transparency, and professionalism. Our approach is built on long-lasting partnerships with traders, founded on complete honesty and strong integrity. With offices strategically located in Dubai Marina, Dubai Silicon Oasis, and Prague, we combine global reach with local expertise to support our growing community of traders.