Customer Support Specialist
MARS EC
Multiple Vacancies
Posted on 27 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
4 Vacancies
Job Description
Roles & Responsibilities
- Key Responsibilities:
- Respond promptly and professionally to customer inquiries via chat, email, and phone.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to improve customer experience and service processes.
- Meet or exceed performance targets related to response time, quality, and customer satisfaction.
- What We Offer:
- Competitive salary and performance-based incentives.
- A professional and supportive work environment.
- Continuous training and career development opportunities.
- Opportunities to work with international clients.
Desired Candidate Profile
- Requirements:
- Language: Fluent in German (both written and spoken).
- Experience: 1 3 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using CRM systems and Microsoft Office tools.
- Must be willing to work from site (6th of October City).
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Specialist
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