Customer Support Specialist
Client of Talent 360
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond to customer inquiries regarding issues and product functionality via various channels (phone, email, chat).
Diagnose and resolve support issues related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor.
Desired Candidate Profile
Bachelor's degree or equivalent experience.
Proven experience (1+ year) in a support role, preferably in the B2B software or FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Specialist
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Client of Talent 360