Customer Support Specialist

Client of Pulse Media NL

Employer Active

Posted 6 hrs ago

Experience

1 - 3 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, live chat, and phone
  • Provide accurate information about products, services, and company policies
  • Assist customers with account management, order inquiries, troubleshooting, and general support requests
  • Deliver empathetic, solutions-focused service to ensure high customer satisfaction

Issue Resolution & Follow-Up

  • Investigate and resolve customer concerns efficiently and effectively
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain detailed records of customer interactions and resolutions within internal systems
  • Follow up with customers to confirm successful issue resolution and a positive experience

Customer Experience & Engagement

  • Build strong customer relationships through clear, professional, and friendly communication
  • Collect customer feedback and share insights that help improve products and services
  • Contribute to customer retention by consistently providing high-quality support
  • Help foster a positive, customer-first support culture within the team

Systems & Administrative Support

  • Utilize CRM platforms, support software, and communication tools effectively
  • Ensure customer records and support documentation remain accurate and up to date
  • Assist in maintaining FAQs, internal guides, and support resources
  • Follow company procedures and operational guidelines to ensure service consistency

Desired Candidate Profile

Requirements

  • 1 2 years of experience in customer support, customer service, or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities with a customer-first mindset
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
  • Professional, dependable, and patient approach to customer interactions
  • Strong attention to detail and organizational skills
  • Comfortable working independently in a remote setting
  • Familiarity with CRM systems and customer support tools is an advantage
  • Basic proficiency with Microsoft Office or similar productivity tools
  • High school diploma or equivalent required; additional education is a plus

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Specialist

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Client of Pulse Media NL

https://pulsemedianl.hrapp.co/v3/careers?jobPostId=806

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