Customs Clearance Officer

Client of hirelebanese

- Ensure compliance with department policies & procedures.

- Deal directly with clients either by telephone, email, or face-to-face.

- Meet or exceed the annual gross profit target.

- Respond promptly to clients inquiries and resolve their complaints promptly.

- Obtain and evaluate all relevant information to handle product and service inquiries.

- Provide pricing and delivery information

- Set up new client accounts

- Organize workflow to meet customer timeframes.

- Keep records of client interactions and transactions.

- Record details of inquiries, complaints, and consequent actions taken.

- Maintain client databases.

- Communicate and coordinate professionally and in a good manner with internal departments

- Coordinate with operations and customer service departments to provide and maintain the best service.

- Ensure proper pricing for high-weight shipments in terms of handling and delivery (ODA)

- Prioritize daily workflow to achieve and maintain KPI s as per set goals.

- Promptly advise the management with new Customs regulations, updates, and requirements.