Customs & Importing Team Lead (F&B/FMCG)

Future Group Translation Services

Job Scope:

To lead and manage all import and customs clearance activities, ensuring full compliance with Egyptian customs regulations while maintaining speed, accuracy, and cost efficiency in the clearance of goods particularly within a fast-paced manufacturing environment.

Key Responsibilities:

• Lead and supervise daily import and customs clearance operations.
• Oversee the preparation and submission of customs declarations and import documentation.
• Ensure full compliance with Egyptian Customs regulations, NFSA requirements, and Nafeza/ACID procedures.
• Monitor shipment clearance timelines to ensure release within free time and avoid demurrage or storage penalties.
• Manage customs duties, taxes, drawback processes, and refund cycles.

Compliance & Risk Control

• Ensure accurate HS Code classification according to Egyptian Customs Tariff regulations.
• Review and validate shipping documents to prevent compliance risks and documentation errors.
• Resolve customs disputes related to valuation, classification, or documentation discrepancies.
• Maintain strong relationships with customs brokers, authorities, NFSA, and Nafeza.
• Ensure avoidance of fines, penalties, and operational delays due to regulatory non-compliance.

Process Optimization & Performance Monitoring

• Analyze customs data to identify cost-saving opportunities and process improvements.
• Standardize documentation workflows and customs clearance procedures.
• Implement and optimize digital platforms such as Nafeza and CargoX.
• Track KPIs related to clearance lead time, compliance accuracy, and cost control.
• Support digital transformation initiatives within logistics and supply chain operations.

Team Leadership & Cross-Functional Collaboration

• Lead, coach, and develop the Customs & Import team.
• Conduct performance evaluations and support team development in coordination with HR.
• Collaborate with Logistics, Warehouse, Finance, Procurement, and Quality teams to ensure smooth operations.
• Provide internal guidance on customs regulations and trade compliance requirements.
• Ensure effective communication between internal stakeholders and external authorities.

Technical Skills:

• Solid understanding of Egyptian Customs Tariff and HS Codes (food ingredients preferred).
• Hands-on experience with Nafeza, CargoX, and ACID systems.
• SAP experience is a must.
• Strong reporting and analytical skills.
• Advanced Microsoft Excel proficiency.

Core Competencies:

• Excellent communication skills in English and Arabic.
• Strong leadership and decision-making abilities.
• High level of accountability and ownership.
• Strong attention to detail and compliance orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong negotiation and problem-solving skills.