CX Designer

SALASA

The CX Designer (0-3 years experience) is a core member of the Customer Experience team, focused on creating and enhancing seamless interactions between the customer and the company's products/services across all touchpoints. This role supports the team in translating customer insights into actionable design improvements, contributing to increased customer satisfaction and loyalty. The designer will work primarily under direct supervision to develop foundational CX skills.

Key Responsibilities

• Customer Research & Insights:
• Conduct basic user research activities, including assisting with user interviews, surveys, and usability testing sessions.
• Collect, organize, and analyze qualitative and quantitative customer feedback and operational data.
• Help maintain and update customer personas and empathy maps.
• Journey Mapping & Documentation:
• Support the creation and maintenance of Customer Journey Maps and Service Blueprints by documenting existing touchpoints and identifying friction areas.
• Accurately document user flows and interaction specifications.
• Design Contribution & Prototyping:
• Collaborate with senior designers to develop low-fidelity wireframes and prototypes for specific solutions aimed at improving identified pain points.
• Ensure all designs align with the overall CX strategy and brand guidelines.
• Maintain design consistency across different customer platforms.
• Team Collaboration:
• Actively participate in design critiques, brainstorming sessions, and cross-functional team meetings.
• Effectively communicate customer insights and design rationale to technical and business stakeholders.

Qualifications and Skills

Technical Skills:

• Proficiency in core design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Basic knowledge of customer feedback tools and analytics (e.g., Hotjar, Google Analytics).
• familiarity with design thinking methodologies.

Soft Skills:

• High initiative and eagerness to learn and grow professionally.
• Excellent communication and presentation skills.
• Strong analytical thinking and attention to detail.
• High degree of empathy for the customer experience.
• Ability to work effectively as a supportive team member.