CX Documentation Executive

Noatum

Key Responsibilities:

• Handle import and export operations in coordination with internal teams, terminals, and external partners.
• Manage vessel slots in line with Arrival EDI and partner discharge lists.
• Notify box operators of their discharge lists and ensure issuance of the initial NAFEZA numbers.
• Receive terminal discharge lists and share them with terminals and/or Vessel Operators (VO) as required.
• Coordinate vessel connections for transshipment (T/S) operations to ensure smooth cargo flow.
• Handle load lists received from customers and ensure accurate booking updates in the system.
• Follow up on booking forecasts with the principal to ensure alignment with operational plans.
• Ensure system closure is completed accurately after vessel sailing.
• Prepare and issue Terminal Departure Reports.
• Act as a key customer contact, ensuring timely updates, issue resolution, and a positive customer experience throughout the shipment lifecycle.