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Experience
3 - 8 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Voice of Customer
- Manage VoC programs including NPS, CSAT, CES, surveys, complaints, and verbatim analysis
- Design survey frameworks and sampling methodologies
- Ensure feedback loops are closed with business stakeholders
Data & Analytics
- Analyze trends, drivers, and root causes behind customer sentiment
- Produce dashboards, reports, and executive ready insights
- Integrate operational, digital, and CX data for holistic analysis
Insight to Action
- Translate insights into clear improvement opportunities
- Support prioritization of CX initiatives based on impact and effort
- Track benefits and outcomes of CX actions
Experience & Skills
- 3 - 5 years in CX analytics, VoC, or business intelligence
- Strong analytical skills (Excel, dashboards, CX platforms)
- Ability to simplify complex data into clear narratives
- Experience in healthcare or service environments preferred
Desired Candidate Profile
Experience & Skills
- 3 - 5 years in CX analytics, VoC, or business intelligence
- Strong analytical skills (Excel, dashboards, CX platforms)
- Ability to simplify complex data into clear narratives
- Experience in healthcare or service environments preferred
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- CX Insignts / VoC Analyst
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Cigna
About Cigna Healthcare p>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.br>Our mission is to improve the health, well being, and peace of mind of those we serve./p> p> br>Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030./p> p> br>You ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work./p> p> br>We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives./p>