CX Lead and Project Manager
Mashreq
Employer Active
Posted on 12 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Improve Customer Satisfaction through improved digitized experiences
- Improved CX through key participation in journey design and testing impacting client experience
- Enhances CX metrics across the board
- collaborate closely with other team members and departments
- Interact with customers and analyze their feedback
- Work across all levels, functions and divisions to enhance service standards
- Escalate concerns to management and when required
Desired Candidate Profile
Should be professional, proactive and customer centric. Courteous and respectful in communication while being empathetic & sensitive to customer needs
Strong Analytical ability to analyze and comprehend situations and data to provide logical insights, resolutions and recommend process and product improvements
Should possess exceptional abilities to handle complexities of stakeholder engagement with regards to problem resolution
In depth understanding of Retail Banking products and services, processes and system complexities
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Site Engineering
- Projects
Keywords
- CX Lead And Project Manager
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