CX Specialists

Client of Carter Knight

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description
We are supporting a leading UAE utilities provider in their search for multiple CX Specialists across Insights, Journey Design, Omnichannel, and Digital.

This is an excellent opportunity to join a growing customer experience function and contribute to shaping a data-driven, customer-centric transformation within a major national organisation.

The successful candidates will:
-Develop and enhance VoC and customer insights programs to drive data-led decision-making.
-Design end-to-end customer journeys that improve experience, satisfaction, and service quality.
-Ensure consistent and seamless omnichannel interactions across all customer touchpoints.
-Deliver high-quality digital journeys across platforms, aligning with best practices and emerging trends.
We are seeking candidates with strong experience in CX, journey design, insights, or digital customer experience, ideally within service-led or regulated industries.

Desired Candidate Profile

-Develop and enhance VoC and customer insights programs to drive data-led decision-making.

-Design end-to-end customer journeys that improve experience, satisfaction, and service quality.

-Ensure consistent and seamless omnichannel interactions across all customer touchpoints.

-Deliver high-quality digital journeys across platforms, aligning with best practices and emerging trends.

Company Industry

Department / Functional Area

Keywords

  • CX Specialists

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Client of Carter Knight

We are supporting a leading UAE utilities provider in their search for multiple CX Specialists across Insights, Journey Design, Omnichannel, and Digital.

This is an excellent opportunity to join a growing customer experience function and contribute to shaping a data-driven, customer-centric transformation within a major national organisation.

https://carter-knight.com/job/cx-specialists/

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