Cybersecurity and IT Operations Lead

Vision Invest

IT Operations & Service Delivery

• Oversee day-to-day IT operations to ensure availability, stability, and performance of workplace, infrastructure, and business systems.
• Manage IT support processes to ensure timely response, resolution, and escalation of user requests and incidents.
• Identify recurring operational issues and coordinate corrective actions to improve service quality.
• Maintain effective IT asset lifecycle management, including inventory, assignment, return, and secure decommissioning.
• Coordinate with vendors and service providers to ensure service delivery aligns with agreed standards and support expectations.

Cybersecurity Operations & Controls

• Support implementation and operation of cybersecurity controls across IT services and platforms.
• Monitor and coordinate response to basic security alerts and incidents in collaboration with internal teams and vendors.
• Ensure access management practices follow approved standards, including account lifecycle management and secure access controls.
• Support vulnerability management activities and coordinate patching and remediation actions.
• Contribute to cybersecurity awareness initiatives and follow-up actions related to training or phishing simulations.

Governance, Risk & Compliance Support

• Ensure IT and security operations align with approved internal policies, procedures, and governance frameworks.
• Support internal and external audit activities by maintaining operational documentation and evidence when required.
• Assist with third-party and vendor coordination to ensure basic security and operational requirements are met.
• Track and highlight operational risks, gaps, or dependencies to management for awareness and action.

Stakeholder & Team Coordination

• Act as a primary coordination point between the Digital Transformation team and key stakeholders, including business units and external vendors.
• Maintain clear and consistent communication by providing status updates, managing expectations, and escalating issues when required.
• Ensure the team follows communication and service standards, including acknowledgements and status updates.
• Promote a collaborative and accountable team environment focused on service quality and process adherence.
• Support management with operational insights to enable informed decision-making.