Data Center Critical Facilities Engineer Equinix

Responsibilities

Facility / Infrastructure Maintenance

• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
• Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
• Operates and maintains plumbing, fire suppression, and safety systems
• Operates critical infrastructures under the supervision of more senior technical staff
• Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

• Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
• In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Identifies Single Points of Failure (SPOFs) and makes recommendations
• Responds to all moderately difficult on-site incidents, including failures, problems and delays.
• Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes routine work requests and circuit installations.
• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime.
• Makes minor changes to mechanical, electrical and specialized systems, as directed.
• Carries out infrastructure projects.

Collaboration

• Collaborates with others to resolve moderately difficult facility incidents
• Effectively collaborates within the department; may mentor team members on general maintenance activities
• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
• May recommend infrastructure projects

Customer Asset Support

• Installs and deinstalls cross connects, cages, cable distribution trays, cabinets, and cable management/support systems to align with fulfillment lead time standard for customer; performs tape changes and backup
• Installs hardware and patching ( rack and stack )
• Conducts audits, cage cleanups and other customer specific requests
• Supports Customers on site through escorts, access control, and remote support Monitors stock levels and proactively addresses needs for reordering of materials Responds to and troubleshoots issues and incident in alignment with commit compliance and SLAs; ensures complex or unique issues are escalated and communicated appropriately
• Ensures any necessary reporting is complete and accurate

Workflow Management

• Manages workflow and task inboxes, including approvals, rejections, and follow ups on Smart Hands, Trouble Tickets, Escorts, Incidents, and other ticket centered work
• Provide onsite support via fulfillment activity in a timely manner based on customer s requirement
• Manages customer requested maintenances, ensuring resource availability or negotiate suitable time to carry out
• Manages installation time expectations on new deployments and existing alterations.
• Prioritizes work effectively
• Reviews inbox and redirects work to appropriate teams; may also action on work as appropriate depending on resources available (i.e., custom orders and new cage builds)

Collaboration and Teamwork

• Supports and partners with other Equinix key stakeholder teams on projects as directed
• Coordinates, manages, and oversees vendors for various Data Center related projects
• Coaches and directs new hires to bring them up to speed ( buddy role )
• Collaborates with customers directly and remotely
• In large metros, partners with other sites on large projects or campus connections, interbuilding migrations, and resource sharing
• Provides support via escalation or dispatch on BMS alarms (secondary support when Data Center Engineers are not on site)
• Provides general Data Center housekeeping to ensure upkeep and professional environment of Data Center