Debt Collection Officer

Client of Hire Lebanese

Debt Collection:  

• Follow up with customers by phone, email and mail to obtain payment of invoices.
• Negotiate payment schedules with customers in difficulty.
• Monitor recovery files and disputes.
• Submit recovery files to banks or bailiffs if necessary.

Administrative management:

• Update customer information in the management system.
• establish and send formal notices.
• Prepare bank reconciliation statements.
• Archive recovery-related documents.

Reporting:

• establish dashboards for monitoring receivables.
• Regularly report the status of receivables and actions taken to his/her hierarchy.

Comp tences techniques:

• My experience with recovery techniques.
• Knowledge of amicable and legal recovery procedures.
• My experience with office tools (Word, Excel, etc.)
• Knowledge of accounting management software (SAP, Sage, PC accounting, etc.)

Interpersonal skills:

• Good oral and written communication.
• Negotiation and persuasion skills.
• Sense of listening and diplomacy.
• Managing stress and conflict situations.

Other skills:

• Rigor and organization.
• Autonomy and sense of responsibility.
• Team spirit.