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Nationality
Any Nationality
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Conduct outbound calls to debtors to negotiate payment plans and settle outstanding debts while maintaining a professional demeanor.
- Utilize negotiation techniques to persuade debtors to fulfill their financial obligations and offer viable solutions tailored to their situations.
- Document all interactions with debtors in the database accurately, ensuring compliance with legal and regulatory standards.
- Analyze debtor information to identify trends and patterns, adjusting collection strategies accordingly for increased effectiveness.
Desired Candidate Profile
High school diploma or equivalent is required; a degree in finance or business is preferred for enhanced understanding.
A minimum of 2 years of experience in collections or customer service roles is essential to demonstrate effective communication skills.
Familiarity with debt collection laws and regulations
Proficiency in using collection software and CRM tools to manage debtor accounts and track interactions efficiently.
Employment Type
- Full Time
Keywords
- Financial Recovery Agent
- Credit Control Officer
- Debt Recovery
- Customer Service
- Debt Recovery Specialist
- Debt Negotiator
- Collections Agent
- Problem-solving
- Collections
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Collection Gate