Deer-Rapids Administrator (DEERS) V2X

Perform all functions required to issue ID cards, ID tags, Geneva Conventions cards, Teslin cards, CAC issuance-related tasks to include review, research, verification of source documents eligibility, discussing entitlements as defined in AFI 36-3026_IP, the DoD RAPIDS Workstation and Verifying Official Information System (VOIS), and the RAPIDS Training Guide on a daily basis.

Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.

Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.

Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.

Maintain 100% accountability of serially numbered ID cards and report any missing cards within one business.

Manage ID card stock to ensure there are no interruptions in the issuance of ID cards and CACs.

Register, process, and maintain DEERS and RAPIDS information as part of VO responsibilities on a daily basis.

Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.

Enroll and disenroll personnel in DEERS.

Research and reconcile DEERS information based on inquiries.

Update DEERS/RAPIDS within one hour of approval and respond to inquiries not later than one business day following the inquiry.

Follow-up and resolve discrepancies not later than two business days following notification.

Process requests for and issue ID Tags for eligible personnel as needed

Verify eligibility and issued Contractor ID badges in accordance with local policy and maintain a log of issued badges with daily updates.

Perform routine operator level maintenance on RAPIDs Workstation and printers IAW applicable instructions, standards and best practices stated in the VOIS standards.

Performs intermediate work conducting accurate and efficient data entry while processing a wide variety of duties including U.S. Passports. Assists the customers with passport applications and questions while following federal guidelines for a successful submission.

Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.

Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements.

ID issuance through verification of the recipient s eligibility shall be performed with a 100 percent degree of accuracy.

Manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.

Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.

Reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification. Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 through 3.

Travel to US Embassy in Amman is possible.

Other duties as assigned.