Delivery Director MEA

ServiceNow

Key responsibilities:

• Lead and manage the ServiceNow delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNow s most strategic customers and engagements. Develop and implement leading practices, methodologies, and tools to drive efficient and high-quality project delivery.
• Lead a team of Engagement managers focused on our Middle East & Africa customers to ensure that all engagements are delivered on time, budget and realizing the value defined for the customer.
• Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.
• Work closely with the Expert Services Go-To-Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the ServiceNow software and that our Expert Services teams are deployed to the right customers in the right way.
• Be accountable for the revenue target for the Middle East & Africa Expert Services business, understanding the annual plan, reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.
• Build and maintain strong relationships for the most strategic engagements. Understand client needs, ensure project alignment with business objectives, and drive client satisfaction.
• Maintain customer relationships for the most strategic engagements, working through complex risks and issues to deliver successful outcomes.
• Plan, lead, develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills, aligned to the annual plan and developing book of business.