Department Manager

Prada Group

RESPONSIBILITIES

Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.

Analyze the department performance and define the actions required for achieving the business objectives.

Give commercial suggestions to SM.

Drive the team to exceed their KPIs.

Be constantly up-to-date on market trend and share insights with relevant functions.

Foster the ecommerce channel development.

Ensure high levels of customer satisfaction through excellent service.

Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gains new local customers to grow department sales.

Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.

Identify high potential collaborators for internal development opportunities.

Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

Guarantee an in-depth product knowledge within the department, working with the relevant functions to support product/ collection training needs.

Provide feedback and focused suggestions on department needs to the Store Manager.

Guarantee the visual presentation of his/her department.

Ensure effective and efficient back-of-house organization for the department and is responsible for the protection of the company s assets as well as the staff grooming standards to be ensured.

KNOWLEDGE AND SKILLS

Passion and knowledge of the managed product category

Business driven

Team player with the ability to lead and influence peers

Strong customer service approach

Natural ability to serve our client

Confident, enthusiastic and positive

Problem solving

Organized and detail oriented

Market and product knowledge/passion

Fluent spoken English expected. Other languages are desirable