Deputy Customer Service Manager
Speedaf Express Egypt
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Key Responsibilities:
- Supervise and optimize daily customer service operations.
- Monitor service KPIs (First Response Time, Resolution Time, NPS, Complaint Ratio).
- Develop and train the customer service team to meet performance targets.
- Collaborate with Operations, Sales, and IT to resolve service-related issues.
- Analyze performance data and prepare regular reports.
- Handle VIP escalations and ensure professional resolutions.
- Drive process and digital improvements (CRM, automation, chatbots).
- Support the Customer Service Manager in planning and leadership tasks.
Desired Candidate Profile
- Requirements:
- Bachelor s degree in Business, Logistics, or related field (Master s is a plus).
- 5 7 years of experience in customer service management within express logistics.
- Strong leadership and team management skills.
- Analytical and result-oriented mindset.
- Excellent English communication (spoken & written).
- Hands-on experience with CRM systems and service tools.
Job Details: - Location: 6th of October City Industrial Zone
- Transportation: Provided from nearest pickup point
- Working Hours: 9:00 AM 5:00 PM
- Day Off: Friday
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Deputy Customer Service Manager ( Logistics & Shipping Background Only )
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