Job Description

Roles & Responsibilities

Deputy Director of Customer Services
Ensure the smooth running of the activities of the Customer Markets Sub-Directorate in order to ensure the order book within the framework of the orientations and objectives of the Sales Department and the General Management.
Application of the procedures in force.
Ensure the smooth running of its services' activities to optimize performance.
Ensure the order book and prepare all of the company's offers.
Implement effective project selection methods to optimize prospecting expenses,
Ensure close coordination with all key project owners and develop a privileged network of relationships with decision-makers, as well as the handling of customer complaints
Respect and establish the commercial objectives of the Sub-Directorate based on the guidance of the Central Commercial and Procurement Director.
Ensures monitoring of the commercial environment as well as commercial and information monitoring.
Regularly evaluate the commercial performance of the sub-department.
Ensure the monitoring, classification and preservation of the documentary collection
Management and monitoring of the company's receivables portfolio.
Monitoring of recoveries, collections and consolidation of receivables in interaction with the Central Finance and Accounting Department and/or units.
Negotiation of the company's offers with the client
Management and monitoring of customer invoicing.
Exploit all commercial opportunities (direct prospecting and media support) to ensure continuity of commercial activity.
Use of all specifications withdrawn for the preparation of offers up to the establishment of the bid bond.
Monitoring of deposits (bid deposit, advances and Good Execution) and triggers the process of recovery of deposits and retention of guarantee).
Support for contracts and all ancillary elements to customer contracts (introduction of various requests and queries at customer level).
Participate in the preparation of documentary funds to support a claim, pre-litigation, or even litigation.
Participate in the preparation of a documentary fund and/or a price reference database (market study and price sub-details).
Ensure the achievement of "quality" objectives and take charge of actions relating to continuous improvement.
Information and transmission of monitoring reports on the activity of the sub-department (turnover, recovery, activity report outline, etc.)

Excellent command of sales, negotiation and key account management techniques.
Good understanding of how B2B and B2C markets work.
Ability to analyze market data and drive complex business strategies.
My experience with CRM and business reporting tools.
Leadership and management of sales teams.
Natural leadership and team spirit.
Strong sense of organization and planning.

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